1. Shipping Methods and Costs

• Standard Shipping (Domestic):

  • Cost: Free for all orders within the continental United States.
  • Delivery Time: Estimated 5-7 business days.
  • Carrier: FedEx, UPS, or DHL.

• Expedited Shipping (Domestic):

  • Cost: $20 per order.
  • Delivery Time: Estimated 2-3 business days.
  • Carrier: FedEx, UPS, or DHL.

• International Shipping:

  • Cost: Calculated at checkout based on the destination.
  • Delivery Time: Varies by location (Typically 7-14 business days).
  • Carrier: FedEx, UPS, or DHL.

 

2. Order Processing Time

• Processing Time: All orders are processed within 1-2 business days.
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive a confirmation email with tracking information once your order has been shipped.

 

3. Shipping Restrictions

• Currently, we do not ship to P.O. boxes, APO/FPO addresses, or certain international locations. If your shipping address is restricted, you will be notified during checkout.

 

4. Tracking Your Order

• Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package.
• You can also track your order by logging into your account on our website.

 

5. Shipping Delays

• While we strive to deliver your order within the estimated timeframes, delays can occur due to weather, carrier issues, or customs processing. In such cases, SpaZentral is not liable for delays but will work to resolve any issues promptly.
• During high-demand periods, such as holidays or sales, shipping times may be extended.

 

6. Customs, Duties, and Taxes

• SpaZentral is not responsible for any customs and import taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
• Customs clearance procedures can cause delays beyond our original delivery estimates.

 

7. Missing or Lost Packages

• If your package is missing or lost, please contact our support team within 14 days of the expected delivery date.
• We will work with the carrier to locate your package or file a claim if necessary.

 

8. Return to Sender

• If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the re-shipment cost.

 

9. Changes to This Shipping Policy

• SpaZentral reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and we encourage you to review our Shipping Policy periodically.

 

A Personal Note to Our Valued Customers:

We are genuinely delighted and grateful that you are considering our exclusive Signature Conceptual Designs at SpaZentral. These offerings, unique in their design and purpose, are crafted with your wellness and satisfaction at their core, uniquely designed to enhance your personal journey toward well-being.

To ensure your experience is as personalized and seamless as possible, we kindly invite you to initiate your purchase by emailing us at support@spazentral.com. This first step lets us provide comprehensive and dedicated assistance, ensuring that every aspect of your order aligns perfectly with your expectations. By connecting with us directly, you will receive updates tailored to the production and availability of your chosen design, allowing us to customize your experience to suit your unique preferences.

Our committed team is ready to guide you through the pre-order process and address any inquiries you may have. We are devoted to delivering an experience that extends beyond a mere transaction, aiming to enrich your life in meaningful ways. Your satisfaction and wellness are the pillars of SpaZentral, and we eagerly anticipate assisting you in realizing your wellness vision.

Please contact us as soon as possible to begin this exciting journey. We support you every step of the way and look forward to starting the conversation.

Warm regards,
The SpaZentral Team 

 

Contact Us

• If you have any questions or concerns about your order or this Shipping Policy, please contact us at:
  Email: support@spazentral.com
  Phone: +1 (206) 586-3231
  Address: 113 Cherry St. #231639 Seattle, Washinton, 98104, USA