SpaZentral Billing Terms and Conditions
At SpaZentral, wellness should be as seamless and rewarding as possible. We are committed to ensuring that every aspect of your experience with us, from browsing our curated wellness products to completing your purchase, is handled with care, transparency, and integrity. Please read the following Billing Terms and Conditions to understand your rights and responsibilities as a valued customer.
1. Billing Process
- Accepted Payment Methods: We accept a range of secure payment methods, including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and selected financing options through trusted partners such as Sofi. All transactions are processed securely to ensure your payment information remains safe and confidential.
- Payment Timing: All payments are processed at the time of order placement. Once your payment is completed, you will receive an order confirmation email containing your order details and receipt.
- Currency: All prices on our website are in USD unless otherwise stated. Foreign currency conversions may apply based on your location and financial institution's exchange rates.
2. Order Review
We encourage you to review your order carefully before submitting it to avoid errors. Should you need assistance or have any concerns during the ordering process, our customer support team is here to help. Reach out via email at support@spazentral.com for prompt and compassionate service.
3. Sales Tax
- Applicable Taxes: Sales tax will be applied to orders by state and local tax laws. The appropriate tax amount will be displayed during checkout, ensuring complete transparency.
4. Billing Errors
- Resolution of Discrepancies: If a billing error occurs, please notify us immediately by contacting our support team. We are committed to resolving discrepancies promptly and fairly, ensuring your trust and satisfaction are upheld throughout the process.
5. Refunds and Cancellations
- Refund Policy: We stand by the quality and efficacy of our wellness products. If, for any reason, you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order. Please review our detailed Refund and Return Policy for eligibility criteria and instructions on initiating the return process.
- Order Cancellations: If you wish to cancel your order, please get in touch with us within 24 hours of placement. Orders cannot be canceled once they have been processed for shipment.
6. Subscription Services
- Auto-Renewal: For subscription-based services or products, you will be billed automatically on the renewal date unless you cancel your subscription at least 24 hours before renewal. You can manage your subscription settings by logging into your SpaZentral account.
- Cancellation: You may cancel your subscription at any time without penalty. However, cancellations made after a subscription renewal may not be eligible for a refund of that period's charge. We will always strive to work with you to ensure a satisfactory outcome.
7. Chargebacks and Disputes
- Compassionate Resolution: While we understand that disputes can happen, we encourage you to contact us directly to resolve any billing issues before initiating a chargeback with your financial institution. We aim to provide a compassionate, fair, and swift resolution to your concerns.
8. Security and Privacy
Your privacy and security are of utmost importance to us. We adhere to industry-leading security standards to protect your personal and payment information. For more details on how we protect your data, please refer to our Privacy Policy.
9. Changes to Terms
SpaZentral reserves the right to update these Billing Terms and Conditions as necessary to reflect changes in our policies, the law, or any other reason. Any updates will be communicated clearly on our website, and we encourage you to review these terms periodically.
10. Contact Us
We are here to help if you have any questions or concerns about billing, payment methods, or our terms. You can reach us at support@spazentral.com, and we will respond with the attention and care you deserve.