Welcome to SpaZentral, where your journey to wellness begins with clarity and care. Our payment policy is crafted to ensure a smooth and secure shopping experience, accommodating both immediate purchases and pre-orders with the flexibility you need.

 

Payment Methods:

• We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

• Financing options are available through our partner, Sofi, to help you manage the cost of your wellness investments with ease.

 

Secure Transactions:

• Your security is paramount. All transactions are encrypted with advanced SSL technology to protect your personal and payment information. We do not store credit card details nor do we share customer details with any third parties.

 

Payment Processing for Confirmed Orders:

• Payments are processed at the time of order confirmation. You will receive an email confirmation detailing your purchase and shipment information.

• Please ensure that all your details are correct at checkout to prevent any delays or issues with your order.

 

Pre-Order Payment Policy for SpaZentral's Signature Products

• For pre-orders, payment will only be required once your order has been accepted by our quality manufacturers. We are currently in the process of selecting the best manufacturers to meet our high standards.
• If you are interested in placing a pre-order or have any inquiries, please reach out to us at support@spazentral.com. We will guide you through the pre-order process and inform you once payment is due.

 

Cancellations and Modifications:

• If you need to cancel or modify your order, please contact us within 24 hours of placing your order. We strive to process orders quickly to ensure prompt delivery, so timely communication is essential.

• Modifications or cancellations after 24 hours may be subject to processing fees if the order has already been processed.

 

Refunds and Exchanges:

• At SpaZentral, we stand by the quality of our products. If you are not completely satisfied, please refer to our Return Policy for detailed instructions on returns and exchanges.
• Refunds are processed to the original method of payment. Once issued, a refund can take up to 10 business days to appear on your account, depending on your bank or payment provider.

 

Non-Payment:

• Orders not paid within 7 days of notification for pre-orders or confirmation for regular orders will be automatically cancelled. We will communicate with you via email to remind you of any pending payments.

 

Payment Disputes:

• We are here to assist you with any concerns or disputes regarding payments. Please contact our customer service team for resolution. We aim to handle disputes swiftly and with minimal inconvenience to you.

 

Additional Charges:

• Please note that sales tax is calculated according to the shipping address and included in the final payment amount.
• International customers are responsible for any customs duties, taxes, or other fees incurred.

 

Questions:

• Should you have any questions about our payment policy or need assistance with your payment options, please do not hesitate to contact us at [your contact email]. We are here to support your path to wellness every step of the way.

 

A Personal Note to Our Valued Customers:

We are delighted and grateful that you are considering our exclusive Signature Conceptual Designs at SpaZentral. We are thrilled to provide you with these unique offerings designed exclusively for your wellness and satisfaction.

To ensure that your experience is as personalized and seamless as possible, we kindly ask you to email us at support@spazentral.com before placing your pre-order. This initial step allows us to provide you with complete and thorough assistance, ensuring that every aspect of your order meets your expectations. By doing so, you'll receive updates directly related to the production and availability of your chosen design, and we can tailor the experience to your unique preferences.

Our dedicated team is here to guide you through the pre-order process and answer any questions you may have. We are committed to providing you with the best experience, tailored to your unique preferences, and will keep you updated on the production and availability of your chosen design.

We are committed to making your journey with us a transaction and a truly enriching experience. Your satisfaction and wellness are at the heart of everything we do at SpaZentral, and we look forward to personally assisting you in bringing your wellness vision to life.

We're here to assist you every step of the way. Please don't hesitate to contact us at your earliest convenience. Let's embark on this exciting journey together. Reach out to us now to start the conversation.

Warm regards,

The SpaZentral Team